Please take the time to review our terms and conditions. If you should have any doubts or queries do not hesitate to contact us at info@simply-shuttles.com.
Cancellations
Cancellations made more than 48-hours in advance will be refunded in full. Cancellations made after this time will be charged.
In cases whereby payment is requested more than 14 days before the start of the booking, any cancellation after the invoice due date will be forfeited and not entitled to a refund.
Delayed, cancelled or missed flights
For flight delays, we will reschedule the driver and vehicle as necessary in order to provide the service, on the condition that the rescheduled flight is within the same day.
Any cancellation due to a cancelled flight can be rescheduled to a new time within 48 hours without charge, providing that we are advised within 24 hours of the original ETA (Estimated Time of Arrival). For cancelled flights within 24 hours of the ETA, we will assess each cancellation on a case by case basis.
Cancelled trips or bookings due to a missed flight will be charged in full.
Golf transfer cancellations
In cases whereby a golf transfer is cancelled (transfer service from accommodation to the hotel and/or return service) due to bad weather or course closure, there will be no refund given. An alternative service can be requested on the same day to an alternative location or golf course (of similar distance and not of greater passenger numbers) will be provided in lieu of the golf transfer. These substitute services are subject to availability.
Cancellations due to delayed flights
Any transfer that is impacted by a delayed flight and needs to be cancelled will be charged in full. We consider it the responsibility of the client to take into account that flights can be delayed and to consider what effect this would have on services that closely follow a flight arrival.
Amendments
Amendments can be made to a booking after the initial confirmation by contacting our office directly via email or phone. Amendments with more than 24 hours notice will be confirmed given that the booking is not altered dramatically, within 24 hours the changes will be confirmed subject to availability. In all cases, the changes may incur extra charges.
Conditions
We reserve the right to cancel the booking or refuse transport to any passenger who displays offensive behaviour, poses a threat to the safety of the driver or other passengers, or who appears to be under the influence of alcohol or illegal drugs; in this case, the booking will be charged in full with no opportunity of a refund.
Any damage to a vehicle or trailer or any equipment onboard a vehicle will be carried in full by the passenger responsible.
Any passenger that fouls the vehicle in any way will carry full responsibility for the cleaning costs.
Bookings
Every confirmed booking by Simply Shuttles has a booking reference number that begins with ‘B’ followed by five digits (eg, B_____). If you do not have a reference number similar to this please contact us urgently to check the booking details. We cannot be responsible for incorrect information given at the time of booking and you are responsible for checking that the details of your booking are correct.
Baby and child seats
We reserve the right to refuse to transport any passengers travelling with children under 135 cms with prior notice. We must be given at least 24 hours to arrange the correct seating for babies and children.
Payments
Our primary method of payment is online via the link provided on the booking confirmation. Payment via this method can be made at any time after the booking confirmation has been issued. The payment due date will be stated on the booking confirmation email. Payment to the driver in cash is not permitted.
On request, large payments may be paid by bank transfer.
Delays
Flight delays
If you have a confirmed booking for an airport arrival transfer and have informed us of the correct flight information your driver will be waiting for you upon arrival regardless of the delay.
Collection delays
We reserve the right to enforce a surcharge for any delay of over 15 minutes; This charge will be calculated pro-rata based on the length of delay in increments of 5 minutes at the rate of 120 Euros per hour. Please be aware that if the driver has a busy schedule and no contact has been made to advise us of your delay the driver will leave after 30 minutes and the service will be charged in full.
Airport collections are the exception to this rule, we allow up to a maximum of 90 minutes of waiting time. If there is no contact or attempt to contact us in this time, the service will be considered a No Show.
Delays en route
If you need to make an unscheduled stop or detour en route to your destination there may be a surcharge. These detours may include collecting property keys, supermarket stops, collection/drop off of passengers or returning to your collection point to retrieve a forgotten item.
Waiting time option
In cases whereby you may not be sure of your arrival time please contact the office prior to your service to discuss this with us and we may be able to make allowances in our schedule to accommodate your delay. Alternatively, we can charge a ‘Waiting Time’ fee to allow you more flexibility.
Lost or forgotten items
With any items that we find left on board the vehicle, we will do our utmost to return them to you. However, we cannot be held responsible in any way for items lost on board our vehicles. In the event that there are any costs incurred to return the lost property to you, this will be payable by yourself.
We cannot be responsible for any luggage items that are not loaded on the vehicle by the driver if the driver has not been advised in a reasonable fashion.